Standard shipping is FREE within most of Canada and the U.S. for all orders. A $20 fee applies for shipping to remote areas such as Alaska, Hawaii, Puerto Rico, Yukon, Nunavut and Northwest Territories.
P.O. Boxes: Unfortunately we cannot deliver to P.O. Boxes.
Before accepting our delivery please inspect the outside of the package for signs of tampering or physical damage. If necessary please refuse delivery. If the delivery is accepted and there is damage from shipping the customer has to file a claim with the delivery company (Canada Post or FedEx). RefurbIT will provide as much assistance as possible. If a damaged package is accepted when being delivered and there is damage to the product, the customer will be responsible for any charges that may occur in getting a replacement or refund, such as shipping costs.
At this moment RefurbIT ships orders via Canada Post or FedEx. All appropriate packaging materials are used to meet the shipping requirements of Canada Post and FedEx.
Once an order is placed RefurbIT will take 1 to 2 business days to process the order and have it shipped out. Most customers receive their order within 1 to 4 business days but it may take longer if your address is in a remote location or there are weather events, etc.
Once your order is shipped our shipping department will send you a tracking number by email to the email address listed on your account file. (Please make sure your email address is correct). Please note that the tracking number is activated in the following day and your order may already be out for delivery by the time you get the email.